Lead Time, Shipping, Returns, PayPal Cancellations
The time I need to complete an order varies based on demand and order queue at that moment. The current waiting period for 'normal processing time' orders is approx. 5-6 weeks from placing the order to cables shipping.
I offer a variety of shipping speeds. I also ship worldwide. International buyers are responsible for any customs and import taxes that may apply. Please know that international shipping can be unpredictable at times, and I'm not responsible for delays due to customs. Each cable is marked at the cost of materials on customs forms.
For all international orders, I highly recommend adding Route shipping insurance. It only costs ~1% of your order total and protects you from lost packages, theft, and damage in transit. Route insurance can be selected on the shopping cart page.
Please note that USPS First Class Mail (domestic and international) does not include shipping insurance. I am not responsible for lost or stolen packages. USPS Priority Mail, DHL, and UPS carry shipping insurance.
Returns and Exchanges
I do not offer returns or exchanges on custom cables due to the highly personalized nature of the item. However, if there are any issues with your cables that is a fault of my own please contact me and I will take care of you right away.
PayPal Cancellation Policy
All PayPal orders cancelled at the request of the customer after 24 hours will be subject to a 3% (U.S. addresses) or 5% (international addresses) cancellation fee. This is due to PayPal's recent change in fee reversal policy.