BFCM unsleeved cables sale! Use code UNSLEEVED10 at checkout for 10% off all unsleeved cables.

Lead Time, Shipping, Returns, PayPal Cancellations

Lead Time

The time I need to complete an order varies based on demand and order queue at that moment. The current lead time for 'normal processing time' orders is 2-4 weeks from placing the order to cables shipping. Our products are handmade, customized items and we thank you for your understanding with this!

International shipping notice:

 

Due to Covid-19, there have been some delays in recent weeks with USPS packages destined for countries outside of the United States. For a timely delivery, DHL Express Worldwide or UPS Expedited is recommended. Please check here for information specific to your country.

If you have already purchased cables with the Route shipping insurance, please note a claim must be filed within 30 days of the last tracking update. Please contact me if you need help filing a claim.

Cancellation Policy

All orders placed with PayPal or Shop Pay cancelled at the request of the customer after 24 hours will be subject to a 3% (U.S. addresses) or 5% (international addresses) cancellation fee. This is due to PayPal's recent change in fee reversal policy.

Shipping

I offer a variety of shipping speeds. I also ship worldwide. International buyers are responsible for any customs and import taxes that may apply. Please know that international shipping can be unpredictable at times, and I'm not responsible for delays due to customs.

For all international orders, I highly recommend adding Route shipping insurance. It only costs ~1% of your order total and protects you from lost packages, theft, and damage in transit. Route insurance can be selected on the shopping cart page.

Please note that USPS First Class Mail (domestic and international) does not include shipping insurance. I am not responsible for lost or stolen packages. USPS Priority Mail, DHL, and UPS carry shipping insurance.

Returns and Exchanges

I do not offer returns or exchanges on custom cables due to the highly personalized nature of the item. However, if there are any issues with your cables that is a fault of my own please contact me and I will take care of you right away.

Cancellation Policy

All orders placed with PayPal or Shop Pay cancelled at the request of the customer after 24 hours will be subject to a 3% (U.S. addresses) or 5% (international addresses) cancellation fee. This is due to PayPal's recent change in fee reversal policy.