Frequently Asked Questions

For all motherboards, you will need a 24 pin and 4+4 pin CPU/EPS cable.

For graphics cards, the exact PCIE cables needed depend on the make and model of your card. I recommend navigating to the manufacturer's website and checking the specifications for power requirements. 

The vast majority of recent graphics cards require a single 8 pin PCIE cable, 8 & 6 pin PCIE cables, or 2x 8 pin PCIE cables.

SATA power cables are used to connect 2.5/3.5" HDDs or SSDs. They are also used to power most AIO liquid coolers.

Molex power cables are most commonly used to power custom watercooling pumps.

For more information about what cables you'll need for your build, please click here. 

If you do not see your PSU listed on the site under your case's sleeved or unsleeved cables, we do have another option!

We are pleased to offer unsleeved cables in a choose-your-length format where you provide the cable lengths needed for your build. 

This allows us craft cables for a variety of power supply models including the Seasonic Focus SGX series, Fractal Ion, Lian-Li SP750, and Enermax Revolution in addition to our normal Corsair, Silverstone, Cooler Master and EVGA offerings.

View Tips for Determining the Best Cable Length for Your Build Here!!

You can find a list of cases we are planning to add to our site and products list here, as well as an estimate of when we will add them to our store. 

If you do not see your case listed on the site, we do have another option!

We are pleased to offer unsleeved cables in a choose-your-length format where you provide the cable lengths needed for your build. 

This allows us craft cables for a variety of power supply models including the Seasonic Focus SGX series, Fractal Ion, Lian-Li SP750, and Enermax Revolution in addition to our normal Corsair, Silverstone, Cooler Master and EVGA offerings.

View Tips for Determining the Best Cable Length for Your Build Here!!

Yes! We do make NCASE M1 cables compatible with 180 degree low profile adapters!

Please note that we do NOT sell these adapters in-house. You can purchase them on Amazon here.

All you need to do to order these cables is indicate the use of the adapters when prompted on the PCIE product page (see below)

Normal PSU orientation in the T1 is the standard 'sandwich' style case setup. In this position the PSU's modular ports will be on the same side of the case as the radiator and fan mounting.

The 'flipped' PSU uses an extra bracket included with the case to position the PSU so that the PSU's modular ports are on the same side as the motherboard's PCIE slot. The 24 pin and 8 pin EPS cables in this setup need to be much longer in order to reach the motherboard.

Note: The case can be flipped (with the radiator at the top of the case) without flipping the PSU. This is the 'normal' PSU orientation.

This refers to the mounting position and fan direction of the PSU in the NCASE M1.

Outside PSU fan (fan faces right side panel)

Inside PSU fan

Yes, all Corsair SF models use the same Corsair Type 4 pinout. The cables are interchangeable. The only difference between the gold and platinum versions is that the platinum models require the sense wires to be installed on the 24 pin.

I ask for your motherboard model so that the cables can be as close to the exact length needed from the PSU to motherboard as possible. If you already have some of my cables and are considering an upgrade, take a look at the 24 pin and EPS power connector placements from the current motherboard to new motherboard. If they are in the exact same position or close, the cables should fit.

I ask for your GPU model so that the cables can be as close to the exact length needed from the PSU to GPU as possible. The provided model must also include the manufacturer, as some companies orient the power connectors on the GPU in different directions.

EVGA/Nvidia Founder’s Edition/AMD reference cards have the power connector latches facing the fans like the top card in the photo, whereas Asus/Gigabyte/MSI/Zotac/Sapphire cards have the power connectors latches facing the back plate like the lower card in the photo.

Other variables are taken into consideration too, such as length and height of the card.

The sense wires are the double wires that are found on the 24 pin cable. These wires sense the voltage at the motherboard end and do not send any voltage of their own. Corsair, Silverstone, and Cooler Master power supplies use four sense wires and EVGA uses five. They are used to monitor the 12v, 5v, 3.3v rails, as well as a ground (with two ground sense wires on the EVGA PSU).

The sense wires are required for stable operation with Corsair SF Platinum, Cooler Master, and EVGA PSUs.

Cables for Corsair SF Gold and Silverstone PSUs are still 100% stable without the sense wires installed. Myself and many of my customers have found their overclocks and undervolts to be completely stable without the sense wires with the above power supplies. However, the sense wires can still be added to these PSU types if desired.

A Corsair 24 pin cable with sense wires has full compatibility with both the Corsair SF Gold and Corsair SF Platinum PSUs.

Please note that while sense wires are not needed for Corsair SF Gold and Silverstone PSUs, they are required for stable operation for the Corsair SF Platinum, EVGA, and Seasonic PSUs.

Although all Silverstone PSUs share the same pinout, I ask for the specific model due to the placement of the modular power connectors on the PSU being in different places across different models. There is also the size of the SFX-L PSUs to consider.

The 4+4 connector allows the connector to be separated into two 4 pin connectors at the motherboard end of the cable (just like the stock PSU cables). One of these 4 pin connectors can then be used on a motherboard that only has a 4 pin connector for CPU power. The connector can later be combined if the motherboard is changed/upgraded to one with a 8 pin CPU power connector.

No, at the moment I only make sleeved SATA power cables.

Yes! Here is our collection of B-Stock, or pre-made clearance PC cables! These come in a variety of colors, lengths, and compatibilities. Please be sure to read all of the details and instructions before purchasing, as they are all-sales-final and cannot be refunded or returned.

Yes! Please follow the instruction here to request a custom paracord color.

Sorry, cables are only offered with paracord sleeving. Cables won't be made with MDPC-X, Teflon, or other plastic sleeving.

If you are interested in a custom paracord color not offered on the site, please follow the instructions here.

Yes, it is completely normal for wires to cross in some cables. 

In those situations, the wires must cross so that the voltages sent from the power supply can align properly with the motherboard.  

Not all cables will cross; it is dependent on your case and components. Please don't be alarmed if you see crossed wires. We hand-craft all cables here at pslate customs, then check and test each cable before shipping them out. 

Yes! We do test all cables that we build before shipping them to our wonderful customers!  

They are checked both visually and with a PSU Tester to ensure proper function!

Additionally, all modern power supplies include built-in fault protection, which turns the unit off immediately if a faulty cable is inserted. The PSU has a relay click when turning on, but if fault protection is triggered, you will hear it click again immediately indicating that it has shut off.

In short, even if a cable passes our inspection and test, but is then damaged in transit or is subject to some other freak accident, there is still no risk of damaging any component with an incorrect or faulty cable! (yay!)

Yes, rush processing is now integrated into the product listings. 

Note: You must add rush processing (2 day or 1 week) for every item in your cart for your order to be rushed.

Recently we've experienced some sort of glitch in the system where customers add rush processing for all cables, but it does not appear in your cart at checkout. Please make sure that you are paying a separate rush processing fee for each cable you purchase. If it will not work for you, please make a note  of this error in the cart, or follow up with an email to support@pslatecustoms.com . We will then follow up and invoice you for the difference so you can get your cables processed, built, and shipped within 2 days or 1 week. 

We are working on fixing this glitch and appreciate your patience in the meantime!

If you do not receive an order confirmation within a few minutes of placing your order, please check your Spam and Promotions folders of the email address you provided in your order (this may or may not be the email associated with your Shopify account, depending on if you were logged into Shopify at the time of purchase). Our confirmation emails sometimes end up in different mailboxes for some reason. 

During your time with us, you should receive:

- Order Confirmation Email (immediately after ordering)

- Shipping Notification Email (when we physically ship your order, typically 2-4 weeks after your order is placed)

You may also receive a personal email from Phil or someone on the Support Team if we have any questions about or issues with your order. 

Shop Pay is just one of our payment processing options you will find at checkout. Below are the official Shop Pay answers to the following questions:

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or pay later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments - with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

**Please note: we are using the Beta version of Shop Pay Installments, so Installments are currently limited to buyers based in the United States only.  We will let you know if and when this changes. Sorry international customers, we love you!**

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I make a return on a purchase made through installments with Shop Pay?

If we process a refund (subject to a 6% cancellation and transaction fee), the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

How it works: 

1.  Customize and add items to your cart.

2.  Check out with Shop Pay

3.  (If your order total is between $50-$1,000) Choose to pay in 4 installments

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.

Carbon offset (unique to Shop Pay)

When you check out with Shop Pay, the delivery emissions from your order are automatically offset for free.

* Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681